Brampton Transit Update

So I've made a lot of progress in my quest to lodge a complaint against Brampton Transit. And I take back what I said before. Brampton Transit will listen to your complaint and investigate the incident... well, as long as you are relentless and do what I did. What is that? Well keep your pants on, I'll tell you!

So I basically called them, it went straight to voicemail and they would call me back later when it was convenient for them (and somehow I was never around a phone. I swear they were watching me and waiting until they knew I wouldn't pick up) and leave me a voicemail telling me buses were delayed due to traffic. So I called back and left a message saying I realize buses are late sometimes but come on, this one just didn't bother showing up at all. They would then leave me a message saying the same thing they said before. All I wanted to do was get my complaint heard so I looked up their customer support email addy and sent them a nice long email! Well I immediately recieved a robot reply stating they would do their best to answer me within 5 days. Not good enough. So I waited a couple days and sent a long rather detailed email to the Mayor of Brampton and bingo. That was the right move. She sent me a response within half an hour. She completely understood my complaint and seemed genuinely sorry and troubled by my experience with the people at (the lack of) customer service. So she asked if she could contact the transit director on my behalf and I was more then happy to agree. Today I recieve an e-mail aknowledging my complaint and asking for more information so they can conduct an investigation. I gave them all the info they need to know and they'll take it from here.

May I just say kudos to our mayor Susan Fennell. She has yet again helped me out when the city refused. She seems to have this connection with the citizens that the rest of the city employees lack and for that I applaud her. Keep up the great work Mayor and you will continue to have my support in the following years.

So, moral of the story? Don't let people push you around. If you have a genuine complaint then make sure your voices are heard. Don't assume things will change on their own if you don't speak up because they won't. This doesn't just apply to my specific situation. It applies in all areas of business. If you are paying for a product and service and you aren't satisfied then why should you have to suffer? That is all for today. Ramble over ;-)

Sincerely,
SATISFIED customer