Hey people! Long time no talk. It has just occurred to me that every single post begins with that. So I'm gonna stop saying that. Clearly I'm not one of those people with seven million tweets and a blog post every day of their lives. But I digress. I really wanted to talk about the people who ride the bus. It occurs to me that many of you fine folks have never had the pleasure of experiencing the joys of public transit. So let me just give you a few rules in the event that you choose to partake in the adventure that is public transit.
1.) Don't stand at the front of the bus. You don't want to be 'that guy' who stands at the front of the bus even though it's empty and makes everyone who gets on squeeze by you.
P.S If you choose to be that guy then please don't look all offended when I push past you without so much as a look of apology. Douche bag, MOVE BACK
2.) Please have your change ready when you board the bus. Yes, I understand if you run to catch the bus and you have to fish the change from your pocket. I get it, I do. But how about the people who are standing there waiting for it and take 10 minutes to find it. Am I the only one who makes sure I have the correct change before boarding? No? Didn't think so.
Also, if you find the you do not have the correct change please don't come and ask me if I would mind sparing a few dollars. I mind. Very much so.
3.) Don't sit next to someone when there are empty seats all around. There is nothing more annoying then someone who chooses to sit next to you when the bus has 4 people in it. Not only is it annoying but it's creepy. 4.) If you choose to sit next to me because there's nowhere else to sit that's fine. But please, if you see that I need to get off the bus get the hell out of my way. I need to get past you so please stand up and let me out. None of this sideways leg turn nonsense. My ass does not need to come that close to your face. Get up.
5.) Don't be a seat hog. If there's an empty seat next to you and you put your bag on it you can bet your ass I'm cussing you out in my mind. Not only that, I will ask you to please move your bag and let me sit. Well now, this is awkward isn't it?
6.) Wear deodorant. Does this really need an explanation? You stink.
7.) I don't want to hear your life story. You missed the bus yesterday? really? and then your cat was sick? and then you had to go shopping? REALLY? No. I don't care. I'm on the bus because I have to be. I'm not here for chit chat. If you want to chat then pull out your phone like the rest of us.
This list is far from complete but its all I can think of right now...
Goodbye blogger world!
Peace and love!
~Chris
Showing posts with label transit. Show all posts
Showing posts with label transit. Show all posts
Friday, October 28, 2011
Tuesday, July 26, 2011
Brampton Transit Update
So I've made a lot of progress in my quest to lodge a complaint against Brampton Transit. And I take back what I said before. Brampton Transit will listen to your complaint and investigate the incident... well, as long as you are relentless and do what I did. What is that? Well keep your pants on, I'll tell you!
So I basically called them, it went straight to voicemail and they would call me back later when it was convenient for them (and somehow I was never around a phone. I swear they were watching me and waiting until they knew I wouldn't pick up) and leave me a voicemail telling me buses were delayed due to traffic. So I called back and left a message saying I realize buses are late sometimes but come on, this one just didn't bother showing up at all. They would then leave me a message saying the same thing they said before. All I wanted to do was get my complaint heard so I looked up their customer support email addy and sent them a nice long email! Well I immediately recieved a robot reply stating they would do their best to answer me within 5 days. Not good enough. So I waited a couple days and sent a long rather detailed email to the Mayor of Brampton and bingo. That was the right move. She sent me a response within half an hour. She completely understood my complaint and seemed genuinely sorry and troubled by my experience with the people at (the lack of) customer service. So she asked if she could contact the transit director on my behalf and I was more then happy to agree. Today I recieve an e-mail aknowledging my complaint and asking for more information so they can conduct an investigation. I gave them all the info they need to know and they'll take it from here.
May I just say kudos to our mayor Susan Fennell. She has yet again helped me out when the city refused. She seems to have this connection with the citizens that the rest of the city employees lack and for that I applaud her. Keep up the great work Mayor and you will continue to have my support in the following years.
So, moral of the story? Don't let people push you around. If you have a genuine complaint then make sure your voices are heard. Don't assume things will change on their own if you don't speak up because they won't. This doesn't just apply to my specific situation. It applies in all areas of business. If you are paying for a product and service and you aren't satisfied then why should you have to suffer? That is all for today. Ramble over ;-)
Sincerely,
SATISFIED customer
So I basically called them, it went straight to voicemail and they would call me back later when it was convenient for them (and somehow I was never around a phone. I swear they were watching me and waiting until they knew I wouldn't pick up) and leave me a voicemail telling me buses were delayed due to traffic. So I called back and left a message saying I realize buses are late sometimes but come on, this one just didn't bother showing up at all. They would then leave me a message saying the same thing they said before. All I wanted to do was get my complaint heard so I looked up their customer support email addy and sent them a nice long email! Well I immediately recieved a robot reply stating they would do their best to answer me within 5 days. Not good enough. So I waited a couple days and sent a long rather detailed email to the Mayor of Brampton and bingo. That was the right move. She sent me a response within half an hour. She completely understood my complaint and seemed genuinely sorry and troubled by my experience with the people at (the lack of) customer service. So she asked if she could contact the transit director on my behalf and I was more then happy to agree. Today I recieve an e-mail aknowledging my complaint and asking for more information so they can conduct an investigation. I gave them all the info they need to know and they'll take it from here.
May I just say kudos to our mayor Susan Fennell. She has yet again helped me out when the city refused. She seems to have this connection with the citizens that the rest of the city employees lack and for that I applaud her. Keep up the great work Mayor and you will continue to have my support in the following years.
So, moral of the story? Don't let people push you around. If you have a genuine complaint then make sure your voices are heard. Don't assume things will change on their own if you don't speak up because they won't. This doesn't just apply to my specific situation. It applies in all areas of business. If you are paying for a product and service and you aren't satisfied then why should you have to suffer? That is all for today. Ramble over ;-)
Sincerely,
SATISFIED customer
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